Terms and Conditions
Welcome to ABC Pet Group. By shopping with us, you agree to the following terms and conditions. Please read them carefully to understand your rights and responsibilities.
General Conditions
You must be over the age of 18 years and/or able to enter into a legally binding contract to use the Website.
We reserve the right to modify, update, or change these terms and conditions at any time, and any updates will be reflected on this page.
Product Information and Availability
We strive to provide accurate information regarding product descriptions, pricing, and availability. However, errors may occasionally occur.
In the event of a pricing or availability error, we reserve the right to correct or cancel any orders.
Orders
When you place an order with ABC Pet Group, you are offering to purchase a product or products at the listed price on our website, in line with these Terms. ABC Pet Group reserves the right to limit purchase quantities and may reject your offer for reasons including, but not limited to:
- Pricing or product description errors
- Suspected resale activity
- Potentially fraudulent orders
- Product unavailability or recalls
- If we reject your order, we may contact you for alternative arrangements or to verify your payment.
Product prices and availability may change without notice. ABC Pet Group is not liable for stock issues due to third-party suppliers. If an item is unavailable, we will contact you to offer a refund.
Pricing and Payment
All prices are listed in AUD and are subject to change without notice.
Payment must be made in full at the time of purchase. We accept major credit/debit cards and payment providers supported by Google Shopping.
In cases of transaction failures, please ensure your payment information is accurate, or contact your payment provider for assistance.
Shipping and Delivery
We aim to process orders within 3 business days. Estimated delivery times will vary depending on your location and chosen shipping method.
We are not responsible for delays caused by third-party carriers.
Returns and Refunds
If you’ve bought an item that meets Consumer Guarantees but no longer wish to keep it, you can return it unopened within 30 days for a refund. Items must be unused, in their original packaging, and include proof of purchase to be eligible for a return. Please initiate a return by contacting our customer service team at support@abcpetgroup.com.au.
Refunds will be processed once the item is received and inspected. Refunds may take up to 5 business days to appear on your original payment method.
Prohibited and Restricted Products
We comply with Google Shopping’s prohibited and restricted content policies. This includes, but is not limited to, restrictions on counterfeit goods, dangerous products, and illegal items.
If a product listing is removed for violating Google’s policies, your order may be cancelled, and you will be notified.
User Responsibilities
You agree not to use our website or services for fraudulent, unlawful, or prohibited activities.
You agree to use the Website solely for personal, non-commercial purposes and to only use information obtained from the Website accordingly.
Violating any of Google’s or our policies may result in the suspension or termination of your account with us.
Data Privacy
We are committed to protecting your privacy. Please refer to our Privacy Policy for more information on how we handle your personal data.
Limitation of Liability
We are not liable for damages that may result from the use or inability to use our site or products.
Some jurisdictions may not allow the exclusion of certain warranties, so some of the above limitations may not apply to you.
Governing Law
These terms shall be governed by and interpreted in accordance with the laws of Australia.
Contact Information
For questions regarding our terms and conditions, please contact us at: support@abcpetgroup.com.au